Privacy Policy — Cater Pro Africa
Effective date: 9 October 2026
1. Introduction
Cater Pro Africa respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, https://caterpro.co.za, submit a quotation request, contact us or interact with our business.
Cater Pro Africa operates an online product catalogue. Customers can browse products and use the “Add to Quote” function to request pricing. Our website does not offer online checkout or payment processing.
By using our website or providing your personal information, you acknowledge that you have read this Privacy Policy.
2. Who We Are
Business name: Cater Pro Africa
Website: https://caterpro.co.za
Email: info@caterpro.co.za
Business location: Olivedale, Johannesburg, Gauteng, South Africa
Cater Pro Africa is responsible for determining how personal information collected through our website and business communications is processed.
For privacy-related enquiries, please contact us using the email address above.
3. Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
3.1 Information you provide directly
When submitting a quotation request or contacting us, you may provide:
- Your name and surname.
- Business or company name.
- Email address.
- Telephone or mobile number.
- Business or delivery address, where required.
- Products and quantities you are enquiring about.
- Any additional information included in your enquiry or correspondence.
3.2 Information collected through website use
When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include:
- Internet Protocol (IP) address.
- Browser type and device information.
- Pages visited and interactions with the website.
- Date, time and general technical information relating to your visit.
- Cookie or similar technology information, where applicable.
3.3 Information from communications
We may retain relevant correspondence exchanged through email, telephone, website forms or other communication channels used to respond to your enquiries.
We aim to collect only information that is reasonably necessary for the purposes described in this policy.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries and quotation requests.
- Identify the products you are interested in.
- Prepare and send quotations.
- Confirm product specifications and availability.
- Communicate with you regarding requested products and services.
- Arrange orders, deliveries and customer support where applicable.
- Maintain business records and correspondence.
- Improve the operation, functionality and security of our website.
- Detect, investigate and prevent fraud, misuse or security incidents.
- Comply with applicable legal and regulatory obligations.
We will process personal information only where an appropriate lawful basis exists under applicable law.
5. Quotation Requests and Product Enquiries
Our website allows visitors to browse products and add selected items to a quotation request.
When you submit a request, the personal information you provide will be used to respond to your enquiry and, where appropriate, prepare a quotation.
Submitting a quotation request does not constitute a purchase or create an obligation to buy.
We may contact you using the contact details supplied to clarify product requirements, discuss availability or provide the requested quotation.
Providing the information necessary to respond to an enquiry is voluntary. However, if you do not provide sufficient contact details or product information, we may be unable to respond adequately to your request.
Our website does not collect payment card details through an online checkout because online purchases and payments are not available through the website.
6. Sharing of Personal Information
Cater Pro Africa does not sell personal information to third parties.
Where reasonably necessary and lawful, we may share relevant information with:
- Website hosting and technical service providers.
- Email and communication service providers.
- Suppliers or manufacturers, where necessary to respond to product enquiries or confirm availability.
- Courier, transport or delivery providers, where a delivery is arranged.
- Professional advisers or service providers assisting with legitimate business operations.
- Courts, regulators or law enforcement authorities where disclosure is legally required or permitted.
We aim to limit the information shared to what is necessary for the relevant purpose.
Where service providers process personal information on our behalf, appropriate measures should be taken to protect that information.
7. International Transfers of Information
Some website hosting, email, analytics or other technology providers may process or store information outside South Africa, depending on the services configured on our website.
Where personal information is transferred outside South Africa, Cater Pro Africa will take the steps required by applicable law to ensure that the transfer is permitted and that appropriate protection is in place.
If international processing applies to our website, further details may be provided upon request.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, remember preferences, maintain security or understand how visitors use the website.
The types of cookies used depend on the website’s configuration and installed services.
You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.
Where required by law, appropriate information and consent mechanisms will be provided for applicable cookies or tracking technologies.
9. Protection of Personal Information
Cater Pro Africa takes reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Depending on the systems used, safeguards may include access restrictions, secure hosting, software updates, appropriate technical controls and secure handling of business records.
No website, electronic communication system or storage method can be guaranteed to be completely secure. We therefore encourage visitors to exercise care when transmitting information online.
If a personal information security compromise occurs, we will take appropriate steps in accordance with applicable legal requirements.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, maintaining relevant business records and meeting legal obligations.
The applicable retention period may depend on the nature of the information, whether a quotation or order resulted, and any relevant legal requirements.
When personal information is no longer required and there is no lawful reason to retain it, appropriate steps will be taken to delete, destroy or de-identify it.
11. Direct Marketing
Cater Pro Africa may occasionally wish to communicate information about products, services or business offerings.
Where direct marketing is conducted through electronic communications, we will comply with applicable legal requirements, including any required consent or other lawful basis.
You may request that we stop sending direct marketing communications by contacting us at info@caterpro.co.za.
We may continue to send communications directly related to a quotation or other enquiry you have submitted.
12. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion or destruction of information where legally permissible.
- Object to certain processing of your personal information.
- Withdraw consent where processing is based on consent.
- Object to direct marketing in accordance with applicable law.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise your rights, please email info@caterpro.co.za and explain your request. We may need to verify your identity before acting on certain requests.
Some information may need to be retained where required by law or where another lawful basis applies.
13. Third-Party Websites and Services
Our website may contain links to external websites, manufacturers, suppliers or other third-party services.
These external websites operate independently and may have their own privacy policies and practices. Cater Pro Africa is not responsible for the privacy practices of websites that we do not control.
We recommend reviewing the privacy policy of any external website before submitting personal information.
14. Children’s Privacy
Our website and commercial quotation services are intended primarily for business and adult users.
We do not knowingly seek to collect personal information from children through our quotation services. If we become aware that personal information has been collected inappropriately from a child, we will assess the circumstances and take appropriate action in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal requirements.
The latest version will be published on our website with an updated effective date where appropriate.
We encourage visitors to review this page periodically.
16. Contact Us
For questions about this Privacy Policy, requests relating to personal information or other privacy concerns, please contact:
Cater Pro Africa
Call: +27 72 021 1206 \ Business WhatsApp: +27 65 934 3777
Website: https://caterpro.co.za
Email: info@caterpro.co.za
Location: Olivedale, Johannesburg, Gauteng, South Africa
Information Regulator of South Africa
If you believe your personal information has been handled unlawfully, you may also contact the Information Regulator.
Website: https://inforegulator.org.za/
Cater Pro Africa is committed to treating customer information responsibly and respecting the privacy of everyone who interacts with our business.